Privacy Policy

Who operates Journo

Journo is operated by Mehul Srivastava (“Journo”, “we”, “us”, or “our”). This policy applies to the Journo iOS app, journoliving.com, and the services used to process Journo entries.

You can contact us through the Journo Support page.

Information Journo handles

Journal content

This includes your audio recordings, transcripts, cleaned-up journal text, entry titles, processing status, and technical identifiers associated with an entry. This content is necessary to provide the app’s core service.

Device and product usage data

Journo may collect events such as app launches, onboarding steps, recording and processing outcomes, screens used, paywall activity, and feature interactions. These events may include a pseudonymous installation or customer identifier, app version, device and operating-system information, locale, timestamps, and broad performance information. We use this to understand whether the product works and where people get stuck.

Website analytics

On journoliving.com, Journo records privacy-limited page views and App Store button clicks. These events can include the page category, campaign label, broad viewport size, language, a short-lived random page-view identifier, an allowlisted referring site such as Google or ChatGPT, and campaign parameters placed in the link. Journo does not send page text, journal content, full referring URLs, search terms, or a persistent website identifier. The site does not set analytics cookies, and analytics do not run when your browser sends a Do Not Track signal.

Diagnostics

Crash reports, performance traces, request failures, retry state, and limited technical logs help us find and repair reliability problems. We design analytics and diagnostics not to include the text of your journal, although error reports can sometimes contain related technical identifiers.

Purchases

Apple processes all payments. Journo and its subscription service receive product, entitlement, trial eligibility, transaction, and subscription status information. We do not receive your full payment-card details.

Feedback

If you send feedback, we receive what you choose to write, an optional contact email if you provide one, and app/device diagnostics included to help investigate the issue.

How the information is used

• Save, transcribe, format, display, sync, and recover your journal entries.
• Authenticate the app with a pseudonymous customer identifier.
• Confirm Premium access, purchases, trials, and restores.
• Detect failures, retry interrupted work, protect the service, and improve reliability.
• Measure onboarding, retention, and feature use so we can improve the product.
• Respond to support requests and comply with legal obligations.

We do not use journal content to train our own models or create advertising profiles.

Where information is processed

Journo uses service providers to operate the app. Depending on the feature and current configuration, these include:

• Apple, for App Store purchases, iCloud/CloudKit sync, and device services.
• Cloud infrastructure and object storage, for secure upload and processing.
• Speech-to-text and language-model providers, such as Deepgram, OpenAI, or providers accessed through OpenRouter, to create transcripts and readable entries.
• RevenueCat, to manage subscription entitlements.
• Mixpanel and Google Firebase services, for product analytics, crashes, and performance.

These providers process information for us under their applicable agreements and policies. Processing may occur in countries other than your own, where privacy laws may differ.

Storage and retention

On your device and iCloud

Your recording is written to your device before processing. If iCloud sync is enabled for Journo, Apple may sync app data and audio through the iCloud account connected to your device, subject to your Apple settings.

Processing audio

A temporary audio copy is uploaded for processing. Journo attempts to remove that object after the processing attempt completes. A storage lifecycle also removes abandoned upload objects within seven days.

Processed entries

Transcripts and generated journal content are retained under a pseudonymous identifier so Journo can finish interrupted work and recover results across launches. They are kept until you delete the associated entry or the service no longer needs them for the purposes described here.

Analytics, diagnostics, purchases, and feedback

These records are retained for as long as reasonably needed to operate, secure, measure, and support Journo; maintain purchase and accounting records; resolve disputes; and meet legal obligations. Providers may maintain their own retention and backup cycles.

Deleting your information

Deleting an entry removes its local recording and journal content. Journo also sends a deletion request for the related server-side audio and processed content. If the device is offline, that request is queued and retried when the app can connect again. Apple-managed iCloud copies follow your iCloud settings and Apple’s retention processes.

For a broader privacy or deletion request, contact us through Support. We may ask for information needed to locate a pseudonymous installation, because Journo does not require a conventional account.

Your choices and rights

• You can deny microphone access, although recording will not work without it.
• You can manage iCloud access, analytics sharing, notifications, and Face ID through the app or iOS settings where available.
• You can manage or cancel a subscription in your Apple account settings.
• Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing, or to receive a portable copy of personal information.

Journo does not sell or share personal information for cross-context behavioural advertising.

Security

Journo uses measures such as encrypted network transport, access controls, pseudonymous identifiers, and limited-purpose service access. You can also protect the app with Face ID. No system can guarantee absolute security, so please protect your device and Apple account.

Children

Journo is not directed to children under 13, or below the minimum age required to consent to data processing in their country. If you believe a child has provided personal information through Journo, contact us through Support.

Changes to this policy

We may update this policy as Journo changes. We will post the new effective date here and, when required, provide a more prominent notice in the app.